What is workplace stress?
Stress is a result of imbalance between the perceived demands and perceived resources, and abilities of individuals to cope with those demands. Within limits, stress can be positive, motivating individuals to overcome challenges. However, excessive stress may become harmful, affecting the individual’s quality of life, health, mood, performance and relationships.
According to the International Labour Organisation (ILO), work stress occurs when the demands of the job do not match or exceed the capabilities, resources, or needs of the worker. Stress may also occur when the knowledge or abilities of an individual worker or group to cope are not matched with the expectations of the culture of an enterprise1.
1 International Labour Organization (ILO). 2016. Workplace stress: A collective challenge, Report for the World Day for Safety and Health at Work (SafeDay), 28 Apr. (Geneva)